Refund Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The product needs to be unused and in its original packaging.

If used or over 14 days, the consumer has to bear a depreciation fee of 10%–20% of the product amount and a $20 warehouse handling fee.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Note: Merchant requires 1 business day for order processing. You may cancel your order if your cancellation request is submitted prior to shipment and within the permitted cancellation window stated on our website, before the package is arranged.

How to Start a Return

To start a return, you need to contact us at starryhub@czur.com.

If your return is accepted, we'll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at starryhub@czur.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Normally it needs 10-15 working days.

Return Shipping Address

US: 9620 Klingerman St., South El Monte, CA 91733, USA

DE: Werner-von-Siemens-Str. 44, 76646 Bruchsal, Germany

Note: Do not return the package without permission; otherwise, the package will be destroyed .